In Customer Service admin center or Omnichannel admin center, select the workstream of the chat widget in which you need to configure the settings. To configure options to download and email chat transcripts for both customers and agents For more information, see Dynamics 365 Email Setup and Dynamics 365 Email tab options. Prerequisite: Administrators should set up mailboxes before enabling, and must select the Allow other Dynamics 365 users to send email on your behalf checkbox for this feature to work.

If the customer requests an email of the chat transcript, the email is sent at the end of the conversation. At the end of the conversation, customers can request a transcript. When download and email options are enabled by an administrator, customers can download or request an email of their chat transcript at any time during a chat session. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.Ĭhat for Dynamics 365 Customer Service allows customers to download and email a copy of their chat transcripts. An additional license is required to access Omnichannel for Customer Service. Learn more about Group Transcribe and Microsoft’s commitment to responsible AI in the Microsoft Garage blog.Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. Group Transcribe is available now on iOS. The app supports several languages in over 80 locales and enables people who are deaf, hard of hearing, or non-native speakers to participate more fully by following the live transcript. Users can also leverage the real-time transcription to speak across different languages and make meetings more inclusive. Transcripts are easy to share or relocate after the fact. With the confidence in the high-quality record of the conversation, users can skip note-taking and focus their attention on the conversation itself. To use the app, conversation participants start a shared session and each leverage their phone’s microphone to capture a highly accurate transcript, showing who said what in real-time. Powered by cutting edge AI speech and language technology, Group Transcribe allows each participant to use their own device, providing highly accurate speaker attribution so conversation participants can see who said what in their preferred language. Available today through the Microsoft Garage, Group Transcribe provides real-time transcription and translation for in-person meetings and conversations.

Microsoft teams download transcript